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Unable to connect to your servers

We have a few very detailed troubleshooting guides for Windows and Android platforms. If you are experiencing issues connecting on any of these devices, try our guides below:

If you are using Windows - Windows connectivity troubleshooting

If you are using Android - Android connectivity troubleshooting

Also, here are some general tips if you are unable to connect with the NordVPN application.

  • Make sure to try connecting to at least a few different NordVPN servers.
  • Try logging out of your account in the application and log back in. Then, try to connect again.
  • Uninstall the application, reboot your device, and install the application again. Then try connecting again.
  • If you're using a PC ( Mac OS X, Linux), try disabling any antivirus / firewall software you are using. Sometimes they interfere with VPN connections. Afterwards try to connect.
  • Try using a different connection method / protocol for your device.
  • Try connecting a different device from the same network. This will help you know if it's a network or a device problem.

For example, if you're unable to connect your Android phone, try connecting your PC. If both are unable to connect, there's something wrong with connecting from your network. Try a different network then. Otherwise, if your PC is able to connect, there's something wrong with the configuration on your Phone. In both cases, contact NordVPN Customer Support.

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