How can we help you?

It says my username or password is incorrect

There may be a few reasons that are causing this error to appear:

  1. First, please try logging in at our website under My Account category. If you are able to login there, we would advise you to change your password to contain no special characters.
  2. If that does not help, we would suggest to use our password reset form.
  3. If you do not receive an email with the link to reset your password within five minutes, we would suggest to contact our customer support to help you locate your account.

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