How can we help you?

I have been charged twice

Please contact our support team and provide as much information about your payment as possible. We need it to have a better ability to identify your payments. The information which would help us:

  • Payment type (credit card, PayPal, Bitcoin, etc.)
  • Payment date(s) - tell us your last 5 payment dates
  • Transaction ID or payment number of your last 5 payments, that you were provided.
  • In some cases we may ask you a photo/screenshot proof of your transaction.

You can contact them by either using our Live chat option or by sending us a letter at

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